Refund and Return Policy
At polskaiptv.com, we aim to deliver a smooth streaming experience for all customers. Occasionally, technical or service-related issues may arise. This policy outlines how refunds and cancellations are handled to keep the process transparent and fair.
1. Eligibility for Refunds
Refund eligibility depends on the type of subscription you purchased.
a) Monthly Subscriptions
If you experience technical issues that prevent access to the service and our support team cannot resolve them, you may request a partial refund. Requests must be submitted within 7 days of your subscription start date.
b) Annual Subscriptions
For annual plans, partial refunds may be granted if technical issues persist beyond 14 days from purchase and cannot be resolved by our support team.
c) Free Trial Periods
Refunds are not available for the first billing cycle after a free trial. To avoid charges, cancel your subscription before the trial ends.
d) One-Time Payments
Refunds for one-time fees (such as setup or hardware costs) are generally not available unless a product defect or technical problem cannot be fixed.
2. How to Request a Refund
To request a refund:
Email support@polskaiptv.com